What is your refund policy?

How does the charge appear on my credit card?

I accidentally got double billed. What do I do now?

How do I download the clips? How do I get FREE players to view the clips?  
 
How do I order clips online?
 
How long does it take to download the clips?

I never received an email with my clip order..why?
 
My clip order was not accepted..why?

Can I buy clips and have them burned on a CD and sent to me?
 
Do I have to use a credit card to order clips?
 
How much time do I have to download my clip?
 
What format are the video clips?

Can I swap or trade clips?

What is your refund policy?
Due to the nature of downloads, no refunds will be given unless there is a billing error or you were double charged. We want to make clear, though, that we DO make EVERY effort to respond to any requests for help if you have problems downloading or viewing the clips, if that is the reason you are requesting a refund! We are an honest company that has been in business for over 8 years -- and we don't stay in business by ripping people off, so if you have a problem with your clips/order, PLEASE contact us and we WILL help you. BUT YOU MUST ADD OUR EMAIL ADDRESS (support@bondage-video-clips.com) TO YOUR APPROVED EMAIL ADDRESS LIST OR OUR REPLY WILL GO TO YOUR SPAM FILTER!
Please make sure your order is correct and that you do not order the same clips twice before you submit it to be processed. We WILL issue a credit if you order the same clips twice (in the same order) accidentally, however, it is best to avoid such mistakes from the beginning.
 
Any billing errors on our end will be taken care of immediately. Please contact us for a refund.

If you buy clips and then dispute the charge with your credit card company BEFORE contacting us and asking us to resolve the problem, you will be blacklisted from using any of our sites. If you lie and tell the credit card company you contacted us and you never did, you will will be blacklisted from using any of our sites. We are an honest company that has been in business for over 8 years -- and we don't stay in business by ripping people off, so if you have a problem with your clips/order, PLEASE contact us and we WILL help you. BUT YOU MUST ADD OUR EMAIL ADDRESS TO YOUR APPROVED EMAIL ADDRESS LIST OR OUR REPLY WILL GO TO YOUR SPAM FILTER!
 
If you're using a dial up connection and your ISP is not allowing a fast connection, then this would be a matter you should take up with your ISP, not us. All our downloads are on a high speed server. All clips are in large, full-screen format. They are LARGE files and if you have dial-up, it may take hourse to download a clip. You are responsible for checking this and making sure you don't have any problems downloading large files with your ISP. Some dial-up servers do make it possible to download large files, bu again, you need to check this out with your ISP!
 
If you have a question you can call us at 505-898-1189 or email us. BUT YOU MUST ADD OUR EMAIL ADDRESS (support@bondage-video-clips.com) TO YOUR APPROVED EMAIL ADDRESS LIST OR OUR REPLY WILL GO TO YOUR SPAM FILTER! We answer all emails within 24 hours.

How Does the Charge Appear on my Credit Card? The charge will appear as NF ENTERPRISES if you chose the "Secure Credit Card Transaction" option or if you paid with American Express or Disover. The charge will appear as CASHTOPAY if you chose the "CashToPay -- Visa/MC Processing" option.

I accidentally got double billed. What do I do now? Please contact us and we will issue a refund. You can avoid double billing by only hitting the "submit" button once.

When viewing my clip all I get is sound and no picture...why?If this happens chances are you need to use DIVX player to view the clips. All AVI's can be viewed with DIVX player. You can download DIVX player for free here:http://www.divx.com.

How do I download the clips? All clips are in ZIP file format. After you checkout, you will be taken to a page with links to download your clips. Click on the link and the clips will start to download to your computer. You can save the clips in a specific place on your computer. It is best to do this so you know where they are! Make sure you take note where the clip file is being saved on your computer so you can find it later. After the clip file is downloaded, you need to UNZIP it with Winzip or a similar zip program. Coffee Cup Zip Program is free! You MUST unzip the files you download or they will not play! Once the file is unzipped, simply double click on it and play in your media player, such as Real Player or Windows Media Player. SOME of our older clips are MP4 files and will NOT play on Windows Media Player, only Real Player or Quick Time. Links to download Real Player and Quick Time for FREE are below.

if you do need a zip program, here are links to download some:
Download Winzip here -- free trial, then must purchase but the the easiest zip program to use
Download Coffee Cup Zip Program here -- 100% free all the time,but can be a bit unweildly, not recommend for beginners

NOTE: Our latest videos are now MP4 files and will not play in Windows Media Player, but they WILL play in Real Player or Quick Time. You can get these here for FREE:
Download Real Player Version 11 for FREE here (this is a GREAT product because you don't have to unzip the clips first!)
Download Quick Time FREE here
Download Basic Real Player here


How do I order clips online? Just add the clip to your shopping cart. Order all the clips you want and make sure that your order is correct. When you are ready to proceed and pay for your order simply, "checkout." You will be taken to a SECURE checkout area. You will be asked to create an account. This is so you can log into the store at any time to download your clips! You have 5 tries or 5 days to download your clips, so it's critical that you can come back to get your clips if the first attempt fails due to loss of internet connectio. We do NOT send ANYTHING to you except your receipt! You will NOT be put on any mailing list or anything else! After you submit your info on the secure server and pay for your clips, you will be taken immediately to a page on the store with links to download your clips. It's that easy!

How long does it take to download the clips? This answer varies depending on what speed your modem is. Most of the clips are around 50 to 70MB. If you use a cable modem the clip should take approximately 10 - 20 minutes or even less!If you have dial-up, it could take hours to download a very long clip (10+ minute clips). You could lose your connection before the clip downloads, but don't worry! You can log back into the store and download again -- you have 5 attempts for each clip or 5 days. Again we can't guarantee a certain speed for everyone because that depends on your internet connection. All clips are downloaded from our high speed OC-12 line.

I never received an email with my clip order..why?It is possible that you entered your email address wrong. This happens a lot and we ask that you double check when you enter your email address. Another major problem is spam filters, especially with AOL and Hotmail. Please add our email (support@bondage-video-clips.com) to your approved list of email addresses of we can guarantee it will go to your spam filter! If you feel you entered your email correctly and the email isn't in your spam filter, please email us at support@bondage-video-clips.com to make us aware of the problem. Please give the email receipt a chance to get to you before you start emailing us.

My clip order was not accepted..why?The only reason your clip order will not be accepted is if your credit card company declines you or perhaps you entered your credit card information incorrectly. We offer 2 separate credit card processors, so if one rejects your card, try the other one!

Do I have to use a credit card to order clips? No, you can pay by money order, but you will not be able to download the clips until payment is received. You can get the clips immediately by using a valid Visa, Master Card, Discover or American Express, or a debit card with a VISA or Master Card logo on it.

How much time do I have to download my clips? Your clips will be available for up to 5 days or 5 download attempts. You can come back at any time wthin 5 days and download your clips.

What format are the video clips? Almost all the clips are ZIP file format. If they are not, it will clearly say so before you purchase the clip. For most of the clips, you will need a zip program, such as Winzip and a media viewer, such as Real Player or Quick Time.

Download Winzip for free here -- free trial, then must purchase but the the easiest zip program to use
Download Coffee Cup Zip Program for free here -- 100% free all the time,but can be a bit unweildly, not recommend for beginners

NOTE: Our latest videos are now MP4 files and will not play in Windows Media Player, but they WILL play in Real Player or Quick Time.
Download Real Player Version 11 for FREE here (this is a GREAT product because you don't have to unzip the clips first!)
Download Quick Time FREE here
Download Basic Real Player here

Can I swap or trade clips? No. The clips are not DRM encoded so that you can burn them onto your own CDs or move them to another computer, like a laptop or when you buy a new PC. BUT all of our clips are still copyright protected and the law allows us to collect $500 per each copyright infringement. Also, if you swap or trade clips, you will be blacklisted from using all of our sites and all other bondage sites will be notified of your dishonest conduct. You wouldn't like it if someone stole from you, would you? So please don't steal from us. Just because it's on the internet does not mean it's a free-for-all!